Help Center

FAQ

ABOUT YOUR ORDER

DO YOU SHIP TO MY COUNTRY?

HOW DO I PLACE MY ORDER?

WHAT PHOTOS AND NOTES SHOULD I INCLUDE?

WHY DO YOU HAVE LIMITED SPOTS AVAILABLE?

WHAT BACKGROUNDS DO YOU OFFER?

DELIVERY & SHIPPING INFORMATION (how long will my portrait take?)

WHAT IF I DON'T LIKE MY PORTRAIT?

WHAT IF I CHANGE MY MIND AFTER I HAVE PLACED MY ORDER?

WHAT ARE THE POSTERS AND CANVASES LIKE?

Which size is right for you?

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Photo Guide

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You can upload one or multiple photos and we can combine them on to the one portrait!

As our talented artists hand draw your portraits from scratch, we can work with most photos. However, for a faster delivery and fewer revisions, we recommend following the tips below.

THE FOLLOWING TIPS ARE GUIDELINES ONLY:

  • Take a photo or choose an existing photo that is taken in daylight or in a brightly lit room.
  • Ensure the whole face is visible and not in shadows.
  • Try to also upload a photo where your pets body and coloring is clear.
  • Notes can be added after you have uploaded your photos or on the cart page.

50+ backgrounds for your perfect pet

You’ll select a background when your art is ready for approval

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  • Christmas (Limited Edition)

  • Modern Patterns

  • Tie Dye

  • Flowers & Plants

  • Outdoors

  • Munchies

  • Abstract

  • Chevron & Spirals

  • Movies & TV Shows

  • Solid Colors

  • Memorial

  • Custom (anything you'd like) +$20